Associate Client Success & IT Director
Rockledge, FL Rockledge, FL Full-time Full-time Estimated:
$102K - $130K a year Estimated:
$102K - $130K a year 1 day ago 1 day ago 1 day ago Company Description Privia Health(TM) is a national physician platform transforming the healthcare delivery experience.
We provide tailored solutions for physicians and providers, creating value and securing their future.
Through high-performance physician groups, accountable care organizations, and population health management programs, Privia works in partnership with health plans, health systems, and employers to better align reimbursements to quality and outcomes.
Job Description Travel Required:
Yes, 50% Overview of the Role:
The Associate Client Success & IT Director in Florida is responsible for managing a portfolio of clinically integrated multi-specialty practices and working with HealthFirst to drive overall performance results.
Primary Job Duties:
Individual Contributions:
Serve as a primary point of contact for MSO joint venture between Health First and Privia as it relates to operational and technology services Work with IT counterparts and consultants to identify root causes of any performance issues with technology platforms, including but not limited to the EMR and practice management system(s).
Work with individual providers and administrative staff to optimize network, hardware, software, and technology workflows.
Project management and large scale operations and technology change efforts, including system upgrades, software implementations, and broader system migrations.
Act as liaison between Care Centers and key Privia business functions to drive alignment, set expectations, and help optimize service delivery.
Re-engineer process flow for technology tickets to efficiently effectuate needed changes with user credentials and access standards.
Create and report on KPI trends and performance, highlight key insights and strategize on opportunities to improve end user efficiency.
Acts as a SME for Privia Health's technology platform and workflows and liaison to other Privia stakeholders.
Work with the Operations Consultants to remain closely aligned on supporting markers of success for market clients Oversee the successful completion of compliance requirements by all needed participants within the portfolio Assist with changes, updates, and ongoing issue resolution to drive the success of the client's digital front door presence Serve as a communication liaison between clients and our internal teams to ensure prompt response, resolution, and follow up as needed Provide top-notch customer service to physician practices to ensure issues are resolved and clients are satisfied Collaborate with key stakeholders, both internally and client facing, as it relates to administrative and IT related issue tracking and resolution Work closely with clients to launch participation of available group purchasing options Provide key market updates via professional communications to all clients in the portfolio Provide additional value for clients by providing exemplary account management oversight Expertly leverage available technology platforms for reporting needs, project planning, and providing EMR assistance to clients (schedule template builds, building and generating reports as applicable, ad hoc EMR updates and changes, updating and maintaining project planning software, ensuring CRM accuracy and reporting, and sprint planning) Qualifications Bachelor's degree preferred.
Healthcare Master's or MBA preferred Previous healthcare experience required; working with physicians and medical group staff preferred Managed multiple projects while providing exceptional client service Experience in hospital or physician office setting including knowledge of physician office workflow and processes Must possess reliable transportation Ability to work with different professional levels of stakeholders to include clinic leadership, providers, and senior market leadership Must comply with HIPAA rules and regulations Interpersonal Skills & Attributes:
Collaborative, customer-focused and able to create visible value Bright and analytical.
Turns the unknown into knowledge in short order Able to have honest, difficult conversations with doctors Skilled in establishing and maintaining effective working relationships with providers, management, clients and staff, in order to gain client trust Team approach to working with others, ability to perform a variety of duties within any work-day and organizational skills from planning to execution of tasks and projects Process oriented with the ability to effectively see projects to fruition Expresses ideas clearly and effectively, motivates the listener to action Positive attitude toward company, work, clients, management, and team members Uses a customer-focused approach in dealing with conflict and resolution of problems Attention to detail, both individually and in the oversight of the team's work products Ability to work in a very fast-paced and changing work environment Self-directed and resourceful Excellent communication and client facing skills Excellent organizational skills Technical aptitude Embodies absolute professionalism despite circumstances Additional Information All of your information will be kept confidential according to EEO guidelines Technical Requirements (for remote workers only, not applicable for onsite/in office work):
In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed.
This should be acquired prior to the start of your employment.
The best measure of your internet speed is to use online speed tests like https:
//www.
speedtest.
net/.
This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements.
Work with your internet provider if you have questions about your connection.
Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.
Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work.
Privia is a better company when our people are a reflection of the communities that we serve.
Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$102K - $130K a year Estimated:
$102K - $130K a year 1 day ago 1 day ago 1 day ago Company Description Privia Health(TM) is a national physician platform transforming the healthcare delivery experience.
We provide tailored solutions for physicians and providers, creating value and securing their future.
Through high-performance physician groups, accountable care organizations, and population health management programs, Privia works in partnership with health plans, health systems, and employers to better align reimbursements to quality and outcomes.
Job Description Travel Required:
Yes, 50% Overview of the Role:
The Associate Client Success & IT Director in Florida is responsible for managing a portfolio of clinically integrated multi-specialty practices and working with HealthFirst to drive overall performance results.
Primary Job Duties:
Individual Contributions:
Serve as a primary point of contact for MSO joint venture between Health First and Privia as it relates to operational and technology services Work with IT counterparts and consultants to identify root causes of any performance issues with technology platforms, including but not limited to the EMR and practice management system(s).
Work with individual providers and administrative staff to optimize network, hardware, software, and technology workflows.
Project management and large scale operations and technology change efforts, including system upgrades, software implementations, and broader system migrations.
Act as liaison between Care Centers and key Privia business functions to drive alignment, set expectations, and help optimize service delivery.
Re-engineer process flow for technology tickets to efficiently effectuate needed changes with user credentials and access standards.
Create and report on KPI trends and performance, highlight key insights and strategize on opportunities to improve end user efficiency.
Acts as a SME for Privia Health's technology platform and workflows and liaison to other Privia stakeholders.
Work with the Operations Consultants to remain closely aligned on supporting markers of success for market clients Oversee the successful completion of compliance requirements by all needed participants within the portfolio Assist with changes, updates, and ongoing issue resolution to drive the success of the client's digital front door presence Serve as a communication liaison between clients and our internal teams to ensure prompt response, resolution, and follow up as needed Provide top-notch customer service to physician practices to ensure issues are resolved and clients are satisfied Collaborate with key stakeholders, both internally and client facing, as it relates to administrative and IT related issue tracking and resolution Work closely with clients to launch participation of available group purchasing options Provide key market updates via professional communications to all clients in the portfolio Provide additional value for clients by providing exemplary account management oversight Expertly leverage available technology platforms for reporting needs, project planning, and providing EMR assistance to clients (schedule template builds, building and generating reports as applicable, ad hoc EMR updates and changes, updating and maintaining project planning software, ensuring CRM accuracy and reporting, and sprint planning) Qualifications Bachelor's degree preferred.
Healthcare Master's or MBA preferred Previous healthcare experience required; working with physicians and medical group staff preferred Managed multiple projects while providing exceptional client service Experience in hospital or physician office setting including knowledge of physician office workflow and processes Must possess reliable transportation Ability to work with different professional levels of stakeholders to include clinic leadership, providers, and senior market leadership Must comply with HIPAA rules and regulations Interpersonal Skills & Attributes:
Collaborative, customer-focused and able to create visible value Bright and analytical.
Turns the unknown into knowledge in short order Able to have honest, difficult conversations with doctors Skilled in establishing and maintaining effective working relationships with providers, management, clients and staff, in order to gain client trust Team approach to working with others, ability to perform a variety of duties within any work-day and organizational skills from planning to execution of tasks and projects Process oriented with the ability to effectively see projects to fruition Expresses ideas clearly and effectively, motivates the listener to action Positive attitude toward company, work, clients, management, and team members Uses a customer-focused approach in dealing with conflict and resolution of problems Attention to detail, both individually and in the oversight of the team's work products Ability to work in a very fast-paced and changing work environment Self-directed and resourceful Excellent communication and client facing skills Excellent organizational skills Technical aptitude Embodies absolute professionalism despite circumstances Additional Information All of your information will be kept confidential according to EEO guidelines Technical Requirements (for remote workers only, not applicable for onsite/in office work):
In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed.
This should be acquired prior to the start of your employment.
The best measure of your internet speed is to use online speed tests like https:
//www.
speedtest.
net/.
This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements.
Work with your internet provider if you have questions about your connection.
Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.
Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work.
Privia is a better company when our people are a reflection of the communities that we serve.
Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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