Customer Service Representative
Rockledge, FL Rockledge, FL Full-time Full-time Estimated:
$33.
1K - $41.
9K a year Estimated:
$33.
1K - $41.
9K a year 17 hours ago 17 hours ago 17 hours ago Summary Responds to customer requests via phone and e-mail.
Provides detailed product and process knowledge.
Processes custom and retail orders as well as distributes new leads.
Essential Duties and Responsibilities Communicates with customers by email, phone or in person in a professional and thoughtful manner.
Provides customers with detailed product and process information.
This includes but is not limited to templating, installation, cleaning, and removal instructions.
Reviews and distributes new leads by phone or email to the appropriate party.
Creates and maintains CRM profiles to ensure customer profiles are kept up to date.
Responds to or routes phone and email requests to the appropriate party.
Creates sales orders and provides pricing when applicable.
Assists disgruntle customers and addresses complaints.
Analyze their situation, ascertain the best party or course of action for problem resolution.
Other duties may be assigned as seen fit by the supervisor and/or manager.
Supervisory Responsibilities This job has no supervisory responsibilities.
Competencies To perform the job successfully, an individual should demonstrate the following competencies:
Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; requires minimal supervision; uses resources effectively.
Knowledge retention of new updates.
Use of Technology - Demonstrates required skills; adapts to new technologies.
Continuous Learning - Pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
Problem Solving - Identifies and resolves problems in a timely manner; works well in group problem solving situations.
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Communications - Expresses ideas and thoughts verbally and in written form; exhibits good listening and comprehension; selects and uses appr Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Professional development assistance Vision insurance Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Rockledge, FL:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
$33.
1K - $41.
9K a year Estimated:
$33.
1K - $41.
9K a year 17 hours ago 17 hours ago 17 hours ago Summary Responds to customer requests via phone and e-mail.
Provides detailed product and process knowledge.
Processes custom and retail orders as well as distributes new leads.
Essential Duties and Responsibilities Communicates with customers by email, phone or in person in a professional and thoughtful manner.
Provides customers with detailed product and process information.
This includes but is not limited to templating, installation, cleaning, and removal instructions.
Reviews and distributes new leads by phone or email to the appropriate party.
Creates and maintains CRM profiles to ensure customer profiles are kept up to date.
Responds to or routes phone and email requests to the appropriate party.
Creates sales orders and provides pricing when applicable.
Assists disgruntle customers and addresses complaints.
Analyze their situation, ascertain the best party or course of action for problem resolution.
Other duties may be assigned as seen fit by the supervisor and/or manager.
Supervisory Responsibilities This job has no supervisory responsibilities.
Competencies To perform the job successfully, an individual should demonstrate the following competencies:
Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; requires minimal supervision; uses resources effectively.
Knowledge retention of new updates.
Use of Technology - Demonstrates required skills; adapts to new technologies.
Continuous Learning - Pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
Problem Solving - Identifies and resolves problems in a timely manner; works well in group problem solving situations.
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Communications - Expresses ideas and thoughts verbally and in written form; exhibits good listening and comprehension; selects and uses appr Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Professional development assistance Vision insurance Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Rockledge, FL:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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