Customer Service Rep.
Rockledge, FL Rockledge, FL Estimated:
$38.
8K - $49.
1K a year Estimated:
$38.
8K - $49.
1K a year 5 days ago 5 days ago 5 days ago ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
1.
Accurately inputs data, notes, and other information into IFS 2.
Consistently manages workflow to achieve maximum efficiency in daily tasks 3.
Completes confirmations in a timely manner 4.
Answers phones promptly and handles calls correctly 5.
Responds to voicemails in a timely manner (2 hours) 6.
Accurately transcribes information received via telephone, fax, or email 7.
Faxes and e-mails accurate information to Customers and Reps 8.
Process delivery schedule changes and delinquency reports in a timely manner 9.
Notifies appropriate people regarding changes to a customer's order and/or delivery 10.
Monitors reports to ensure no customer problems 11.
Processes order releases, price adjustments, and address changes in a timely manner 12.
Prepares USMCA certificates 13.
Cross train in Data Entry 14.
Takes assigned sales calls and any others when necessary 15.
Maintains confidentiality of all records 16.
Follows policies and procedures utilized by the Company and Department to ensure the efficient running of the department and customer satisfaction 17.
Other duties as assigned Requirements:
PURPOSE To maintain customer satisfaction by promptly responding to all requests/issues and finding/creating solutions.
Ensure accuracy of all data input into system to ensure correct orders.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$38.
8K - $49.
1K a year Estimated:
$38.
8K - $49.
1K a year 5 days ago 5 days ago 5 days ago ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
1.
Accurately inputs data, notes, and other information into IFS 2.
Consistently manages workflow to achieve maximum efficiency in daily tasks 3.
Completes confirmations in a timely manner 4.
Answers phones promptly and handles calls correctly 5.
Responds to voicemails in a timely manner (2 hours) 6.
Accurately transcribes information received via telephone, fax, or email 7.
Faxes and e-mails accurate information to Customers and Reps 8.
Process delivery schedule changes and delinquency reports in a timely manner 9.
Notifies appropriate people regarding changes to a customer's order and/or delivery 10.
Monitors reports to ensure no customer problems 11.
Processes order releases, price adjustments, and address changes in a timely manner 12.
Prepares USMCA certificates 13.
Cross train in Data Entry 14.
Takes assigned sales calls and any others when necessary 15.
Maintains confidentiality of all records 16.
Follows policies and procedures utilized by the Company and Department to ensure the efficient running of the department and customer satisfaction 17.
Other duties as assigned Requirements:
PURPOSE To maintain customer satisfaction by promptly responding to all requests/issues and finding/creating solutions.
Ensure accuracy of all data input into system to ensure correct orders.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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