WARRANTY ADMINISTRATOR - Camping World and Good Sam (Cocoa, FL)
WARRANTY ADMINISTRATOR Date Updated:
January 17, 2014 Job Type:
Full-Time/Regular Job Description Job
Responsibilities:
Fosters and maintains excellent relations between customers and store Answers incoming telephone calls and responds in a courteous and professional manner Assists service advisor in scheduling service appointments according to scheduling policies Greets all incoming customers in a professional and courteous manner Assists service advisors in write up of incoming customers work orders Obtains any needed warranty or customer authorization prior to working on unit including taking of pictures, faxing in for authorization or any / all procedures as prescribed in the manufacturer s warranty policy & procedure manuals Fills in as needed as service dispatcher Participates in training as prescribed by management Assists technicians as needed with diagnosis, authorization or repairs Follows up on open work orders as per policy of dealership Follows all rules, regulations and laws with regard to moving dealership owned or customer s units Maintains a clean and safe work environment.
Maintains a safe work area for customers and coworkers May cross train to perform other duties Qualifications High School Diploma or equivalent preferred One year of RV experience preferred but not required Strong computer skills Working knowledge proper and safe use of equipment Excellent organizational/sequencing skills Working knowledge of activities, methods, procedures and policies of the Service Department General knowledge of product installation activities Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone and in person Ability to accept additional tasks, duties and/or direction from management Requires some bending, climbing, and kneeling in order to take photographs of various areas of an RV Additional Information:
Job Level:
Any Number of Openings:
1 Years of
Experience:
Any Level of Education:
Any Starting Date :
ASAP RV Expert Center Articles:
-Pet Hair Eliminator B Find out about new products, special offers and a whole lot more! SIGNUP Ordering How to Order Return Policy Shipping Policy About Our Prices Member Benefits RV Camping Offers Renew Your Membership RV the Magazine Our Services RV & Auto Insurance Emergency Road Service Extended Warranties Hard To Find Parts RV Expert Center About Us Our Story Affiliate Program Job Opportunities Goodwill Ambassadors Become A Vendor Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
January 17, 2014 Job Type:
Full-Time/Regular Job Description Job
Responsibilities:
Fosters and maintains excellent relations between customers and store Answers incoming telephone calls and responds in a courteous and professional manner Assists service advisor in scheduling service appointments according to scheduling policies Greets all incoming customers in a professional and courteous manner Assists service advisors in write up of incoming customers work orders Obtains any needed warranty or customer authorization prior to working on unit including taking of pictures, faxing in for authorization or any / all procedures as prescribed in the manufacturer s warranty policy & procedure manuals Fills in as needed as service dispatcher Participates in training as prescribed by management Assists technicians as needed with diagnosis, authorization or repairs Follows up on open work orders as per policy of dealership Follows all rules, regulations and laws with regard to moving dealership owned or customer s units Maintains a clean and safe work environment.
Maintains a safe work area for customers and coworkers May cross train to perform other duties Qualifications High School Diploma or equivalent preferred One year of RV experience preferred but not required Strong computer skills Working knowledge proper and safe use of equipment Excellent organizational/sequencing skills Working knowledge of activities, methods, procedures and policies of the Service Department General knowledge of product installation activities Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone and in person Ability to accept additional tasks, duties and/or direction from management Requires some bending, climbing, and kneeling in order to take photographs of various areas of an RV Additional Information:
Job Level:
Any Number of Openings:
1 Years of
Experience:
Any Level of Education:
Any Starting Date :
ASAP RV Expert Center Articles:
-Pet Hair Eliminator B Find out about new products, special offers and a whole lot more! SIGNUP Ordering How to Order Return Policy Shipping Policy About Our Prices Member Benefits RV Camping Offers Renew Your Membership RV the Magazine Our Services RV & Auto Insurance Emergency Road Service Extended Warranties Hard To Find Parts RV Expert Center About Us Our Story Affiliate Program Job Opportunities Goodwill Ambassadors Become A Vendor Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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