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Senior Director Technical Support Hosted Solutions - Nuance (Melbourne, FL) Responsibilities: Develop and implement Support Strategy across a suite of Hosted/Cloud-based Solutions Strategic planning and execution to enhance scalability and efficiency throughout the Technical support function, driving the highest levels of customer satisfaction and loyalty. Develop and direct the operational metrics management of the Technical Support Call Centers. Institute best practices, benchmarks and monitoring techniques that will ensure higher productivity and customer. After registering you may be able to apply for this job directly (if still active) on ((None))'s site. Future job matches may be sent from Geebo approved job partners.
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